AA Assist let me down after a collision – and wanted nearly £1,000 to give my car back

It didn’t keep its promises of a speedy repair or a courtesy car, and demanded a fortune for storage over the weekend

When my rear bumper was torn off after a collision with a post, the AA directed me to its Accident Assist service. I was told my vehicle would be recovered immediately and assessed for repairs on the next working day, and that the service would liaise with my insurer. I was also promised a courtesy car.

My car was taken into storage over the weekend. Four days later, it had still not arrived at the nominated garage. It eventually arrived on day five, and I was informed it would take up to four days to assess. The courtesy car never happened, and I found my insurer had not been contacted.